AzCura Privacy Policy

This Privacy Policy explains how AzCura, a product by Azonova, collects, uses, stores, shares, and protects information when you use the AzCura website, app, demo accounts, support pages, and related services.

AzCura may process health-related information. We treat this information as sensitive and design the product to minimize unnecessary disclosure, but no online service can guarantee perfect security.

Account and profile information: name, email, phone number, role, timezone, login identifiers, authentication metadata, and organization or care-team relationships.

Health workflow information: medicines, medication schedules and logs, appointments, vitals, reports, recovery scores, prevention programs, habit logs, emergency contacts, caregiver links, doctor assignments, alerts, notes, and related metadata.

Uploaded files and report data: medical reports, images, PDFs, extracted text, parsed values, summaries, abnormal flags, comparison notes, questions to ask a doctor, file names, storage paths, timestamps, and processing status.

Technical and usage information: device and browser information, pages viewed, clicked elements, form submissions, upload events, performance data, error logs, approximate location from network data, cookies, and analytics identifiers.

Communications: support messages, legal or privacy requests, feedback, and other information you send to us.

We may collect information directly from you, from authorized caregivers, doctors, administrators, invited users, uploaded documents, system logs, third-party service providers, and organization-managed account settings.

If you enter information about another person, you are responsible for having the right authority, consent, and legal basis to do so.

We use information to provide AzCura features, authenticate users, manage role-based access, display dashboards, process reports, generate summaries, send alerts, maintain audit logs, provide support, improve reliability, secure the product, and comply with law.

We may use de-identified, aggregated, or minimized operational data to improve usability, quality, safety, analytics, and product performance.

We do not use uploaded medical report content for advertising targeting.

AzCura may send uploaded reports, extracted text, metadata, or related health workflow data to AI or document-processing providers so the product can parse values, summarize reports, compare results, and generate questions for users to discuss with clinicians.

AI outputs are not medical advice and may be wrong or incomplete. Users should verify summaries against original reports and professional medical guidance.

We aim to limit AI processing to what is needed for the feature being used and to avoid sending unnecessary personal information where practical.

AzCura may use Google Analytics, including measurement ID G-GEQ58YLGEL, to understand page views, clicks, form submissions, upload workflow events, and product usage patterns.

Our event tracking is designed to avoid sending medical report content, detailed health values, notes, or unnecessary personal health information to analytics systems.

Browsers and devices may allow you to limit cookies, reset advertising identifiers, or use privacy controls. Some product features may not work correctly if cookies or local storage are disabled.

Authorized users: information may be visible to patients, caregivers, doctors, admins, or other care-team members based on role permissions, consent, assignments, links, and product settings.

Service providers: we may share information with hosting, storage, authentication, database, AI, analytics, monitoring, email, security, and support providers that help operate AzCura.

Legal and safety: we may disclose information if required by law, court order, regulator, law enforcement request, safety issue, fraud investigation, security incident, or to protect rights, users, or the public.

Business transfers: if AzCura or Azonova is involved in a merger, acquisition, financing, restructuring, or asset transfer, information may be transferred subject to appropriate safeguards.

Depending on where you are located, we may process information based on consent, performance of a service you requested, legitimate operational and security interests, legal obligations, healthcare-related permissions, or another lawful basis.

For Indian users, AzCura aims to align with applicable Indian data protection expectations, including notice, consent where required, reasonable security safeguards, grievance handling, and user rights for personal data.

For users in other regions, local privacy rights may also apply, such as access, correction, deletion, portability, objection, restriction, or withdrawal of consent where recognized by law.

We keep information for as long as needed to provide AzCura, maintain account history, support care workflows, comply with legal or contractual obligations, resolve disputes, preserve security logs, and enforce agreements.

Retention periods may vary by data type, account status, organization settings, legal requirements, backup cycles, and safety needs.

If you request deletion, we will evaluate the request under applicable law and may retain limited information where required for legal, security, audit, or legitimate operational reasons.

We use administrative, technical, and organizational safeguards designed to protect information, such as authentication, role-based access, database security controls, secure transport, audit logs, and limited access by personnel or providers.

No system is completely secure. You should keep your password safe, use trusted devices, avoid sharing credentials, and report suspected unauthorized access promptly.

AzCura, Azonova, and service providers may process information in India or other countries where infrastructure, support, analytics, or AI providers operate.

Where required, we use appropriate safeguards for cross-border processing and expect service providers to handle information according to contractual and legal obligations.

AzCura is not intended for unsupervised use by children. If information about a child, dependent, or family member is added, the user adding it must have appropriate authority and consent.

Parents, guardians, caregivers, clinicians, and organizations are responsible for ensuring that dependent data is handled lawfully and appropriately.

You may request access, correction, deletion, account assistance, consent withdrawal, or other privacy support by contacting us. We may need to verify your identity and authority before acting on a request.

Some information may be controlled by an organization, clinician, caregiver relationship, legal obligation, or shared care workflow. In those cases, we may direct you to the relevant organization or account administrator.

You can also limit what you upload, remove unnecessary details from support messages, manage role links where the product allows it, and use browser privacy settings.

We may update this Privacy Policy as AzCura changes, laws evolve, or service providers change. The updated policy will show a new effective date.

If changes are material, we may provide additional notice where practical or required.

For privacy, legal, security, or account questions, contact Azonova at contact@azonova.com.